FAQs

At Sundays Cat Hotel & Resort, we believe peace of mind is just as important as comfort for your cat. Our FAQ section answers common questions about bookings, daily care, safety, and communication, so you’ll always know exactly what to expect when your cat stays with us.”

  • We are open daily between 0930 - 1900 HRS.

  • Yes we are open everyday.

  • We are located at 182 Yio Chu Kang Road, Singapore 545629

    On-site parking is available.

  • Sundays is a feline-centric cat resort. We provide boarding services and are able to assist with your cat’s medical needs, customised feeding times and selected grooming needs. Please refer to our services page for more details.

About Sundays

Admission Requirements

  • Boarding cat(s) must be

    • Up to date with vaccinations / VacciCheck

    • Sterilised (if 8 month and older / showing signs of sexual maturity)

    • Up to date with spot-on treatments such as Broadline, Frontline, Revolution etc.

    • Tested negative for FeLV for access to common play and exercise area

    • Not showing signs of active disease, severe injury or pain at check-in

  • A medical certificate by a certified veterinarian stating that your cat cannot be vaccinated will be required to board at the hotel.

  • Yes we are able to board cats that are positive for FIV and or FeLV. Cats that are FeLV positive will not have access to the common play and exercise area.

  • Yes we are able to board cats with chronic / long-term conditions. Our team is trained to administer medications, subcutaneous injections / fluids, wound cleaning etc.

  • Yes we are able to house up to 5 cats from the same household in the room (depending on the room type) as long as the cats are able to cohabit peacefully.

    $20 per night is chargeable per additional cat boarding in the same room.

  • You will not be required to administer spot-on treatment at check-in if your cat has already been treated. The hotel will be able to administer prevention treatment during the boarding period should the previous application not cover the entire boarding period. You may choose to bring your own treatment or purchase it from the hotel.

    The hotel will also administer treatment at an additional charge should there be any issues with parasites during the boarding period.

Bookings and payments

  • You may make a booking through our online booking engine or contact us directly.

    Please give us a call for urgent bookings.

  • We recommend bookings to be made at least one month before your intended boarding dates.

  • Online payment via credit / debit cards is available.

    Payment via bank transfer can also be arranged upon request.

  • A confirmation email will be sent to your email address that was provided once payment has been made through our online booking system.

  • Amendments can be made free of charge up to 48 hours of check-in. Please refer to our Boarding Terms and Conditions for details.

    Please contact our team directly for amendment requests.

  • Cancellations can be made free of charge up to 48 hours of check-in. Please refer to our Boarding Terms and Conditions for details.

    Please contact our team directly for cancellation requests.

  • All stays feature:

    • 24/7 live - streaming with audio

    • Access to common play & interaction area

    • Air - conditioning

    • Daily interactions & wellness updates

    • Litter and litter boxes

    • Nature views

    • Scratchers & cushions

    • Smart ventilation

    • Water fountain

  • Click here for a comprehensive checklist.

    • Regular check-in time is between 1500 - 1800 HRS daily. Early check-in begins at 1100 HRS.

    • Regular check-out time is between 1100 - 1230 HRS daily. Late check-out may be extended to 1800 HRS.

    • An appointment is required for both check-in and check-out.

    • Early check-in and late check-outs are chargeable at $20 flat rate.

  • A physical examination will be conducted at check-in. The process will take about 15 minutes.

    Feel free to take time to settle your cat in after the physical examination.

  • Your cat may be rejected at check-in if he/she is physically unwell and showing signs of active disease, serious injury or be in pain.

Before your cat’s stay

  • Your cat will be able to access the common exercise and play area during daily interaction time if he/she is feeling comfortable enough to do so. FIV/FeLV positive and non-vaccinated cats will not be able to access the common area.

  • The complimentary daily interaction time is at least 15 - 30 mins depending on how your cat is feeling. An extension of interaction time may be requested at an additional charge.

  • There will be no direct physical interaction between guests (from different households) at the hotel to minimise the risk of disease, injuries and stress.

  • Breakfast starts at 0930 HRS and dinner starts from 1700 HRS.

    Owners are highly encouraged to bring their own food. The hotel is able to provide our in-house selection of wet and dry food as well at an additional cost.

  • Customised feeding routines may be requested at an additional charge.

    Please discuss with our team if your cat requires a customised feeding routine.

  • Yes we are able to handle frozen raw/home cooked food according to our safety guidelines. Please refer to our Boarding Terms & Conditions for more details.

  • Yes we provide a complimentary daily written update of your cat’s wellbeing as well as photos and videos.

    You will also have all-day access to live-streaming with voice function.

  • Visitation hours are between 3-6pm daily for up to 30 minutes per visit. A prior appointment is required for visitation, appointments may be made through phone call / WhatsApp. Visitors without appointments may be rejected entry.

    For more details, please refer to our Terms & Conditions.

    We take the welfare and care of our guests seriously; to allow our staff time to check clean, feed, interact and attend to our guests’ needs, visiting slots and hours have to be limited.

    Limiting the number of humans that visit the hotel in a day helps to minimise disturbance and stress of our guests. This visitation policy is for the welfare and privacy of our guests. Thank you for your understanding.

  • The hotel will contact you as soon as possible to discuss the next step. We will be able to bring your cat for necessary medical treatments.

  • Yes we will be able to arrange for transport as well as to accompany your cat to medical appointments at an additional cost.

During your cat’s stay